leopold.stroblandClaude Opus 4.8
1041f283a4
Internal Flask app that monitors the epi-helpdesk.zammad.com tickets via the Zammad API, deployable as a systemd service behind Apache under /episupport. Features: - Poller: session-login API sync, snapshot diff to detect agent changes (status, owner, priority, closures, new replies); email notifications - Dashboard: ticket overview with sorting, "not closed" filter and highlighting of tickets with unconfirmed changes; per-item and bulk "mark as read" - Analytics: KPIs, response/resolution times, monthly SVG trend chart, distributions (status/priority/group/agent), Excel export - Conversation view: full per-ticket thread cached in the DB (avoids proxy timeouts), inline image attachments, safe HTML-to-text rendering - Write actions: reply to tickets and create new tickets with a confirmation step and attachment upload (incl. clipboard paste); self-triggered actions are synced back so they aren't flagged as changes - Local timezone display (Europe/Berlin) for all timestamps Includes deploy tooling: setup.sh, systemd units and Apache config. Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
29 lines
1.0 KiB
HTML
29 lines
1.0 KiB
HTML
{% extends "base.html" %}
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{% block title %}Bestätigen · EPI-Support{% endblock %}
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{% block content %}
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<section class="panel confirm">
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<div class="panel-head"><h2>{{ heading }}</h2></div>
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<div class="confirm-body">
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<p class="warn">⚠ {{ intro }}</p>
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<div class="preview-box">{{ preview }}</div>
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{% if attachments %}
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<div class="attach-summary">
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<strong>Anhänge ({{ attachments|length }}):</strong>
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{% for name in attachments %}<span class="attach-chip">📎 {{ name }}</span>{% endfor %}
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</div>
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{% endif %}
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<form method="post" action="{{ action_url }}" class="confirm-actions"
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onsubmit="this.querySelector('button').disabled=true;">
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{% for name, value in fields.items() %}
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<input type="hidden" name="{{ name }}" value="{{ value }}">
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{% endfor %}
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<a class="btn-ghost" href="{{ cancel_url }}">Abbrechen</a>
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<button class="btn-danger" type="submit">Verbindlich an EPI senden</button>
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</form>
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</div>
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</section>
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{% endblock %}
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