leopold.stroblandClaude Opus 4.8
1041f283a4
Internal Flask app that monitors the epi-helpdesk.zammad.com tickets via the Zammad API, deployable as a systemd service behind Apache under /episupport. Features: - Poller: session-login API sync, snapshot diff to detect agent changes (status, owner, priority, closures, new replies); email notifications - Dashboard: ticket overview with sorting, "not closed" filter and highlighting of tickets with unconfirmed changes; per-item and bulk "mark as read" - Analytics: KPIs, response/resolution times, monthly SVG trend chart, distributions (status/priority/group/agent), Excel export - Conversation view: full per-ticket thread cached in the DB (avoids proxy timeouts), inline image attachments, safe HTML-to-text rendering - Write actions: reply to tickets and create new tickets with a confirmation step and attachment upload (incl. clipboard paste); self-triggered actions are synced back so they aren't flagged as changes - Local timezone display (Europe/Berlin) for all timestamps Includes deploy tooling: setup.sh, systemd units and Apache config. Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
38 lines
1.2 KiB
HTML
38 lines
1.2 KiB
HTML
<!DOCTYPE html>
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<html lang="de">
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<head>
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<meta charset="utf-8">
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<meta name="viewport" content="width=device-width, initial-scale=1">
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<title>{% block title %}EPI-Support{% endblock %}</title>
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<link rel="stylesheet" href="{{ url_for('static', filename='style.css') }}">
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<meta http-equiv="refresh" content="120">
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</head>
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<body>
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<header class="topbar">
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<a class="brand" href="{{ url_for('index') }}">EPI Support Monitor</a>
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<nav>
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<a href="{{ url_for('index') }}">Übersicht</a>
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<a href="{{ url_for('analytics_view') }}">Auswertung</a>
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<a href="{{ url_for('changes') }}">Änderungen</a>
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<a href="{{ url_for('new_ticket_form') }}">+ Neues Ticket</a>
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<a href="{{ zammad_url }}" target="_blank" rel="noopener">Zammad ↗</a>
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</nav>
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</header>
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{% with messages = get_flashed_messages() %}
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{% if messages %}
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<div class="flash">{{ messages|join(' ') }}</div>
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{% endif %}
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{% endwith %}
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<main>
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{% block content %}{% endblock %}
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</main>
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<footer>
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EPI-Support-Monitor · liest <code>{{ zammad_url }}</code> · Seite aktualisiert sich automatisch
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</footer>
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{% block scripts %}{% endblock %}
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</body>
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</html>
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