leopold.stroblandClaude Opus 4.8
1041f283a4
Internal Flask app that monitors the epi-helpdesk.zammad.com tickets via the Zammad API, deployable as a systemd service behind Apache under /episupport. Features: - Poller: session-login API sync, snapshot diff to detect agent changes (status, owner, priority, closures, new replies); email notifications - Dashboard: ticket overview with sorting, "not closed" filter and highlighting of tickets with unconfirmed changes; per-item and bulk "mark as read" - Analytics: KPIs, response/resolution times, monthly SVG trend chart, distributions (status/priority/group/agent), Excel export - Conversation view: full per-ticket thread cached in the DB (avoids proxy timeouts), inline image attachments, safe HTML-to-text rendering - Write actions: reply to tickets and create new tickets with a confirmation step and attachment upload (incl. clipboard paste); self-triggered actions are synced back so they aren't flagged as changes - Local timezone display (Europe/Berlin) for all timestamps Includes deploy tooling: setup.sh, systemd units and Apache config. Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
106 lines
2.9 KiB
Python
106 lines
2.9 KiB
Python
"""SQLite-Zugriff: Schema, Verbindung, Hilfsfunktionen.
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Die Datenbank wird vom Poller-Dienst geschrieben und vom Web-Dienst gelesen.
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WAL-Modus erlaubt gleichzeitiges Lesen/Schreiben ohne Sperrkonflikte.
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"""
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import sqlite3
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from contextlib import contextmanager
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from . import config
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SCHEMA = """
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CREATE TABLE IF NOT EXISTS tickets (
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id INTEGER PRIMARY KEY,
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number TEXT,
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title TEXT,
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state TEXT,
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state_id INTEGER,
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priority TEXT,
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priority_id INTEGER,
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owner TEXT,
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owner_id INTEGER,
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"group" TEXT,
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customer TEXT,
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article_count INTEGER,
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zammad_created_at TEXT,
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zammad_updated_at TEXT,
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last_contact_at TEXT,
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last_contact_agent_at TEXT,
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last_contact_customer_at TEXT,
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close_at TEXT,
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last_close_at TEXT,
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raw_json TEXT,
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first_seen_at TEXT,
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last_synced_at TEXT
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);
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CREATE TABLE IF NOT EXISTS changes (
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id INTEGER PRIMARY KEY AUTOINCREMENT,
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ticket_id INTEGER NOT NULL,
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ticket_number TEXT,
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ticket_title TEXT,
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field TEXT NOT NULL,
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label TEXT,
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old_value TEXT,
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new_value TEXT,
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detail TEXT,
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detected_at TEXT NOT NULL,
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seen INTEGER NOT NULL DEFAULT 0,
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notified INTEGER NOT NULL DEFAULT 0
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);
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CREATE INDEX IF NOT EXISTS idx_changes_detected ON changes(detected_at DESC);
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CREATE INDEX IF NOT EXISTS idx_changes_ticket ON changes(ticket_id);
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CREATE INDEX IF NOT EXISTS idx_changes_seen ON changes(seen);
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CREATE TABLE IF NOT EXISTS articles (
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article_id INTEGER PRIMARY KEY,
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ticket_id INTEGER NOT NULL,
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sender TEXT,
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frm TEXT,
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subject TEXT,
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body TEXT,
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content_type TEXT,
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internal INTEGER,
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created_at TEXT,
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attachments TEXT,
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fetched_at TEXT
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);
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CREATE INDEX IF NOT EXISTS idx_articles_ticket ON articles(ticket_id, created_at);
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CREATE TABLE IF NOT EXISTS sync_runs (
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id INTEGER PRIMARY KEY AUTOINCREMENT,
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started_at TEXT,
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finished_at TEXT,
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ticket_count INTEGER,
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change_count INTEGER,
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status TEXT,
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error TEXT
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);
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"""
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def connect() -> sqlite3.Connection:
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conn = sqlite3.connect(config.DB_PATH, timeout=30)
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conn.row_factory = sqlite3.Row
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conn.execute("PRAGMA journal_mode=WAL;")
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conn.execute("PRAGMA busy_timeout=10000;")
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conn.execute("PRAGMA foreign_keys=ON;")
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return conn
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@contextmanager
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def get_conn():
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conn = connect()
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try:
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yield conn
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conn.commit()
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finally:
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conn.close()
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def init_db() -> None:
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with get_conn() as conn:
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conn.executescript(SCHEMA)
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