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leopold.stroblandClaude Opus 4.8 1041f283a4 Add EPI-Support monitoring & analytics platform
Internal Flask app that monitors the epi-helpdesk.zammad.com tickets via
the Zammad API, deployable as a systemd service behind Apache under
/episupport.

Features:
- Poller: session-login API sync, snapshot diff to detect agent changes
  (status, owner, priority, closures, new replies); email notifications
- Dashboard: ticket overview with sorting, "not closed" filter and
  highlighting of tickets with unconfirmed changes; per-item and bulk
  "mark as read"
- Analytics: KPIs, response/resolution times, monthly SVG trend chart,
  distributions (status/priority/group/agent), Excel export
- Conversation view: full per-ticket thread cached in the DB (avoids
  proxy timeouts), inline image attachments, safe HTML-to-text rendering
- Write actions: reply to tickets and create new tickets with a
  confirmation step and attachment upload (incl. clipboard paste);
  self-triggered actions are synced back so they aren't flagged as changes
- Local timezone display (Europe/Berlin) for all timestamps

Includes deploy tooling: setup.sh, systemd units and Apache config.

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
2026-07-01 09:19:53 +02:00

29 lines
1.0 KiB
HTML

{% extends "base.html" %}
{% block title %}Bestätigen · EPI-Support{% endblock %}
{% block content %}
<section class="panel confirm">
<div class="panel-head"><h2>{{ heading }}</h2></div>
<div class="confirm-body">
<p class="warn">⚠ {{ intro }}</p>
<div class="preview-box">{{ preview }}</div>
{% if attachments %}
<div class="attach-summary">
<strong>Anhänge ({{ attachments|length }}):</strong>
{% for name in attachments %}<span class="attach-chip">📎 {{ name }}</span>{% endfor %}
</div>
{% endif %}
<form method="post" action="{{ action_url }}" class="confirm-actions"
onsubmit="this.querySelector('button').disabled=true;">
{% for name, value in fields.items() %}
<input type="hidden" name="{{ name }}" value="{{ value }}">
{% endfor %}
<a class="btn-ghost" href="{{ cancel_url }}">Abbrechen</a>
<button class="btn-danger" type="submit">Verbindlich an EPI senden</button>
</form>
</div>
</section>
{% endblock %}