- Let the user mark closed tickets as really done and hide them, so
tickets closed prematurely by an agent stay visible until confirmed
- User-side "archived" flag stored in the DB (independent of Zammad),
added via a schema migration on existing databases
- Hide archived tickets from the overview by default with an
"erledigte einblenden" toggle; archive/unarchive from the ticket
detail page and via a per-row quick action
- Poller automatically un-hides an archived ticket when new activity is
detected, so nothing is missed
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
leopold.stroblandClaude Opus 4.8
528d66b2b0