leopold.stroblandClaude Opus 4.8
1041f283a4
Internal Flask app that monitors the epi-helpdesk.zammad.com tickets via the Zammad API, deployable as a systemd service behind Apache under /episupport. Features: - Poller: session-login API sync, snapshot diff to detect agent changes (status, owner, priority, closures, new replies); email notifications - Dashboard: ticket overview with sorting, "not closed" filter and highlighting of tickets with unconfirmed changes; per-item and bulk "mark as read" - Analytics: KPIs, response/resolution times, monthly SVG trend chart, distributions (status/priority/group/agent), Excel export - Conversation view: full per-ticket thread cached in the DB (avoids proxy timeouts), inline image attachments, safe HTML-to-text rendering - Write actions: reply to tickets and create new tickets with a confirmation step and attachment upload (incl. clipboard paste); self-triggered actions are synced back so they aren't flagged as changes - Local timezone display (Europe/Berlin) for all timestamps Includes deploy tooling: setup.sh, systemd units and Apache config. Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
34 lines
1.3 KiB
HTML
34 lines
1.3 KiB
HTML
{% extends "base.html" %}
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{% block title %}Neues Ticket · EPI-Support{% endblock %}
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{% block content %}
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<p><a class="back" href="{{ url_for('index') }}">← zurück zur Übersicht</a></p>
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<section class="panel">
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<div class="panel-head"><h2>Neues Ticket beim EPI-Support anlegen</h2></div>
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<form method="post" action="{{ url_for('new_ticket_preview') }}"
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class="form attach-form" enctype="multipart/form-data">
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<label>Titel / Betreff
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<input type="text" name="title" required maxlength="200"
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placeholder="Kurze Zusammenfassung des Anliegens">
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</label>
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<label>Gruppe
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<select name="group" required>
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{% for g in groups %}
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<option value="{{ g }}" {{ 'selected' if g == 'EPI::Support' }}>{{ g }}</option>
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{% endfor %}
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</select>
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</label>
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<label>Nachricht
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<textarea name="body" rows="10" required
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placeholder="Beschreibe dein Anliegen… (Screenshot mit Strg+V einfügen)"></textarea>
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</label>
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{% include "_attach.html" %}
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<div class="form-actions">
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<button class="btn-sm" type="submit">Weiter zur Bestätigung →</button>
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</div>
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</form>
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</section>
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{% endblock %}
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{% block scripts %}<script src="{{ url_for('static', filename='upload.js') }}"></script>{% endblock %}
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