leopold.stroblandClaude Opus 4.8
1041f283a4
Internal Flask app that monitors the epi-helpdesk.zammad.com tickets via the Zammad API, deployable as a systemd service behind Apache under /episupport. Features: - Poller: session-login API sync, snapshot diff to detect agent changes (status, owner, priority, closures, new replies); email notifications - Dashboard: ticket overview with sorting, "not closed" filter and highlighting of tickets with unconfirmed changes; per-item and bulk "mark as read" - Analytics: KPIs, response/resolution times, monthly SVG trend chart, distributions (status/priority/group/agent), Excel export - Conversation view: full per-ticket thread cached in the DB (avoids proxy timeouts), inline image attachments, safe HTML-to-text rendering - Write actions: reply to tickets and create new tickets with a confirmation step and attachment upload (incl. clipboard paste); self-triggered actions are synced back so they aren't flagged as changes - Local timezone display (Europe/Berlin) for all timestamps Includes deploy tooling: setup.sh, systemd units and Apache config. Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
31 lines
668 B
Desktop File
31 lines
668 B
Desktop File
[Unit]
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Description=EPI-Support Monitor – Web-Dashboard (gunicorn)
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After=network-online.target
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Wants=network-online.target
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[Service]
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Type=simple
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User=www-data
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Group=www-data
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WorkingDirectory=/var/www/html/episupport
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EnvironmentFile=/var/www/html/episupport/.env
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ExecStart=/var/www/html/episupport/venv/bin/python -m gunicorn \
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--workers 3 \
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--timeout 120 \
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--graceful-timeout 30 \
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--bind 127.0.0.1:8071 \
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--access-logfile - \
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--error-logfile - \
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wsgi:app
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Restart=on-failure
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RestartSec=5
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# Härtung
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NoNewPrivileges=true
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PrivateTmp=true
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ProtectSystem=full
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ReadWritePaths=/var/www/html/episupport/data
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[Install]
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WantedBy=multi-user.target
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