Add EPI-Support monitoring & analytics platform

Internal Flask app that monitors the epi-helpdesk.zammad.com tickets via
the Zammad API, deployable as a systemd service behind Apache under
/episupport.

Features:
- Poller: session-login API sync, snapshot diff to detect agent changes
  (status, owner, priority, closures, new replies); email notifications
- Dashboard: ticket overview with sorting, "not closed" filter and
  highlighting of tickets with unconfirmed changes; per-item and bulk
  "mark as read"
- Analytics: KPIs, response/resolution times, monthly SVG trend chart,
  distributions (status/priority/group/agent), Excel export
- Conversation view: full per-ticket thread cached in the DB (avoids
  proxy timeouts), inline image attachments, safe HTML-to-text rendering
- Write actions: reply to tickets and create new tickets with a
  confirmation step and attachment upload (incl. clipboard paste);
  self-triggered actions are synced back so they aren't flagged as changes
- Local timezone display (Europe/Berlin) for all timestamps

Includes deploy tooling: setup.sh, systemd units and Apache config.

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>

This commit is contained in:

leopold.strobl

2026-07-01 09:19:53 +02:00

co-authored by

Claude Opus 4.8

parent da2f7c3c86

commit 1041f283a4

17 changed files with 600 additions and 57 deletions

									
										deploy/episupport-web.service
									
		+3
		-1
	
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				@@ -10,7 +10,9 @@ Group=www-data

				WorkingDirectory=/var/www/html/episupport

				EnvironmentFile=/var/www/html/episupport/.env

				ExecStart=/var/www/html/episupport/venv/bin/python -m gunicorn \

				    --workers 2 \

				    --workers 3 \

				    --timeout 120 \

				    --graceful-timeout 30 \

				    --bind 127.0.0.1:8071 \

				    --access-logfile - \

				    --error-logfile - \